A recent annual report to Congress from the National Taxpayer Advocate sites declining customer service (mostly due to budget cuts) as one of the major concerns for the IRS.
In fiscal year 2013, the IRS answered only 61% of calls from taxpayers who called wanting to speak with a customer representative. The average wait was 17.6 minutes.
Here’s how the report describes steps the IRS is taking to improve the level of service on taxpayer phone calls:
“During the filing season (January through April), it will answer only “basic” tax law questions; it will not answer “more detailed” questions. After April, it will not answer any tax law questions (even basic ones), including from the millions of taxpayers who obtain filing extensions and prepare their returns later in the year. At the risk of vast understatement, it is a sad state of affairs when the government writes tax laws as complex as ours — and then is unable to answer any questions beyond “basic” ones from baffled citizens who are doing their best to comply.”
Have questions? MJW EA & Company LLC is here to answer basic, complex, simple, convoluted, easy, unusual and the occasional “Can I deduct my pet if I use it as a security system?” all year, with no average wait time. And with a smile.